Support

Need a hand?

Most things are answered below. If not, send us a message and you'll hear back — usually within a day or two.

I didn't get my verification email

Check your junk or spam folder first — that's where it ends up nine times out of ten. Add hello@skillscrum.com.au to your contacts and request a new one from the app.

Verification links expire after a while. If yours has, just request a fresh one.

I've forgotten my password

Tap Forgot password? on the login screen and we'll email you a reset link. Open it on your phone, pick a new password, then log back in.

If the link says it's expired, request another — they're only valid for a short window.

My tips didn't save

Each game locks at its own kickoff, so if a game has already started you can't change that tip. Everything else in the round stays open.

If a tip vanished on a game that hadn't kicked off yet, let us know which round and which game and we'll take a look.

How do I join a mate's comp?

Get the invite code from whoever set it up, then enter it in the app under Ladders. You can be in up to three comps at once.

Joining partway through a season starts you on the comp average rather than dead last.

My ladder position looks wrong

Results come through from a third-party match data feed and can take a little while to land after full time. If something still looks off an hour after the game, tell us the round and comp and we'll check the scoring.

Is SkillScrum gambling?

No. It's a free tipping comp — no entry fees, no wagering, no betting odds, no cash stakes. You can't deposit money and you can't lose money. See our Terms for the detail.

How do I change my username or club?

Both live under Profile & settings in the app. Your username is visible to everyone in your comps, so pick something you're happy for your workmates and family to see.

How do I delete my account?

You can delete it from within the app, or request it here: Delete my account. Everything attached to it goes within 30 days.

Still stuck?

Email hello@skillscrum.com.au and include:

Feeling like footy tipping has stopped being fun? SkillScrum has no money in it by design, but if betting has become an issue for you or someone close to you, Gambling Help Online is free, confidential and available 24/7 on 1800 858 858 or at gamblinghelponline.org.au.